Track Your Order
Enter your order ID and the email you used at checkout to see exactly where your shoes are — updated in real time, every step of the way.
Real-time
Status updates
PAN-India
Doorstep delivery
7-day
Easy returns
Where are my shoes?
Pop in your details below. Your order ID looks like SH-2026-00123 and is in your confirmation email.
The order journey
What each status means
Every order moves through these five stages. Here's what is happening behind the scenes at each one.
Ordered
We've received your order and payment. You'll get an instant confirmation email and SMS with your order ID and a full summary of your items.
Packed
Our team picks your pair, runs a quick quality check and boxes it up safely. This usually happens within 24–48 hours of ordering on business days.
Shipped
Your parcel is handed to our courier partner and a tracking link goes live. You'll see the courier name and an estimated delivery date here.
Out for delivery
Your shoes have reached your local hub and are on the delivery vehicle. Keep your phone handy — the courier may call to confirm your address.
Delivered
All done — your new pair has arrived. If anything isn't right, remember you have our 7-day easy returns to fall back on.
Built to keep you posted
Tracking that actually keeps up
We want you to spend zero minutes wondering where your parcel is.
Real-time tracking
Follow your parcel from our warehouse to your doorstep with a live status and the latest courier scan, refreshed as it moves.
SMS + email updates
We send proactive alerts at the key moments — packed, shipped and out for delivery — so you don't have to keep checking back.
Honest delivery windows
You'll always see a realistic estimated delivery date, and free delivery is on us for every order over ₹999 across India.
Quality-checked packing
Each pair is inspected and boxed with care before it ships, so your shoes arrive looking exactly as they should.
Help if it's delayed
Running late? Reach out and our support team will chase the courier and get you a clear answer — no endless waiting on hold.
Peace of mind
Didn't love the fit? Our 7-day returns and 10% UPI discount have your back, so every order feels like a safe one.
Need a hand?
Stuck, or something looks off?
If your tracking hasn't updated in a while, your delivery date has slipped, or you simply can't find your order ID, don't worry — we're here to help. Keep your order ID handy and our team can look into it for you straight away.
You can email us at info@shoeshub.in, call +91 91496 88402, or drop by our Pune store. Our support hours are Monday to Saturday, 10:00 AM – 7:00 PM IST, and we usually reply the same day.
Still have a question?
Our team in Pune is happy to help with anything order, delivery or returns related.